Special Feature
Feb 04

Question & Answer with Pacific Surgical
by Dean Rustin
VP of Sales & Marketing for Pacific Surgical

What is your company's Mission?

Pacific Surgical provides healthcare facilities an opportunity to purchase quality (not refurbished) medical equipment at a substantial discount over the original manufacturer.

There are many suppliers of used OR and endoscopy equipment. What separates your equipment from your competition?

Pacific Surgical is very specific with what we provide our customers. Our areas of specialty include rigid and flexible scopes, cameras, light sources, insufflators, processors, orthopedic power, monitors, and printers. Because we focus within these areas, we are able to provide our clients with new and like new equipment - not refurbished. In addition, our clients benefit from the substantial savings as compared to the original manufacturer and/or other medical dealers. In addition, Pacific Surgical guarantee's the quality of the equipment and the customer's satisfaction.

How do you ensure quality? Any certifications?

Pacific Surgical utilizes certified industry technicians to evaluate and test all equipment. In addition, all technicians are independent of our organization to ensure the most stringent evaluations possible—something to keep in mind when a competitor evaluates the equipment internally.

Are warranties offered? If so, what are they?

Every piece of equipment comes with a 15-month warranty against manufacturer defects. When you purchase a rigid scope from Pacific Surgical (any manufacturer, any model) your warranty is automatically extended to 5-years.

What are the average savings that can be expected?

Pacific Surgical customers will save between 40 to 60% when compared to the original manufacturer. Our pricing is also very competitive when comparing it to Group Purchasing Organizations (GPO's). Healthcare professionals are constantly pressured to cut costs while providing the best care for their patients. Pacific Surgical provides opportunities for hospitals and outpatient surgery centers to stretch their budget dollars by buying high quality name brand equipment at a substantial savings that includes an extended warranty up to 5-years.

What other services do you provide?

Because we provide our customers an extended warranty, we have obtained agreements with certified industry technicians to repair and/or service our clients existing equipment. Our overall objective is to accommodate the needs of our clients and to ensure they receive the highest quality service available at a fair and reasonable cost. All repairs come with free shipping, fast turnaround and a warranty exceeding industry standards.

What advice would you offer to a customer looking to purchase used endoscopy and OR scopes?

Do not settle for used, worn out or refurbished equipment sold with little or no warranty. Contact the original manufacturer, then call Pacific Surgical and you will not believe the savings for name brand equipment. Our inventory is either new or like new, completely backed with a warranty up to 5-years. Select equipment can be limited at times however; we maintain a constant supply of the most popular models for fast shipment. Pacific Surgical has taken the fear and risk out of purchasing pre-owned equipment.

"There is an alternative option when purchasing equipment and Pacific Surgical is the answer."

Pacific Surgical, LLC, Worldwide Supplier of Surgical & Endoscopy Equipment, 6077 Far Hills Avenue, Suite 172 , Centerville, OH 45459, USA, Phone: 937.396.1588 , Fax: 678.623.5167
drustin@pacificsurgical.org, www.pacificsurgical.org