Finding exemplary customer service – or, in the very least, a live person on the line who’s willing to offer assistance – shouldn’t be an exercise in futility. Unfortunately, many of us in need of assistance face the frustration of navigating a litany of automated options before ever reaching a helpful human voice. Some may call it the modern-day business equivalent of the search for the elusive Wizard of Oz.

There are no proverbial green curtains at Medrecon, however. Those requiring assistance with their operating room tables can simply pick up a phone and find a live, friendly and experienced customer service representative on the other end who is eager to help. In fact, call during Medrecon’s operating hours and you’ll be guaranteed to never hear a dreaded automatic voice message.

“For thirty years, our goal has been to be the answer for O.R. table needs,” said Medrecon President and CEO Gary Sitcer. “We believe that requires having live people available to listen to problems and provide human answers and solutions. Focusing on that human touch may be a somewhat old-fashioned philosophy these days, but that has always been our approach. And it works.”

Another effective, albeit old-fashioned, approach for Garwood, NJ-based Medrecon is sticking with just one area of expertise. “We know O.R. tables and that’s something that we do especially well. Staying with just one specialty is a bit of a lost art these days, but we never wanted to be all things to all people. We’d rather be all things to those who need help with their O.R. tables.”

Indeed. Medrecon prides itself on providing nurses, doctors and biomed technicians with complete O.R. table solutions – from free telephone troubleshooting (regardless of whether the surgical table was purchased through Medrecon) to parts to repairs and complete rebuilds that bring existing O.R. tables to their “as new” condition – and at a fraction of the cost of new tables.

Votes of Confidence
One customer, a hospital biomed from Camden, NJ, said Medrecon’s top-tiered service commitment is what keeps his facility coming back for more.

“We called them in to take a look at our tables and give us a complete evaluation. They provided us with written recommendations on what we’d need to do to bring our tables back to top working order. We had everything we needed to make an informed decision,” he explained. “For us, a quality, cost-effective rebuilt table just makes sense. Let’s face it, aside from the weight [allowance] O.R. tables don’t change too much year after year. We believe it’s better to redirect those savings to other pieces of equipment that have a greater impact on patient care.”

He certainly isn’t alone. Since its inception in 1972, Medrecon has satisfactorily serviced more than 1,500 facilities nationwide – and for good reason. A Medrecon rebuilt table is one that’s been totally disassembled, disinfected and rebuilt by a process that is the most extensive and comprehensive in the business. A complete overhaul of the hydraulic system is performed and the table is subjected to a series of tests to ensure long-term dependability. And because of this attention to detail and commitment to quality, reliability and exceptional performance, every table Medrecon rebuilds receives an unchallenged, two-year top-to-bottom warranty.

But those aren’t the only factors separating Medrecon from the competition. The company also provides liability insurance to protect the patient, hospital staff and facility from physical and financial damage, and is able to upgrade a table that other companies may consider obsolete by incorporating manufacturer upgrades to enhance the table’s capabilities and design. What’s more, Medrecon’s exchange program allows customers to try out a completely rebuilt table, of the same make and model, in exchange for their old table at a significant cost savings.

“This way, you get to see the finished product before parting with the old table,” Sitcer explained.

Medrecon’s loaner program is also first-rate, added one hospital biomed customer from Augusta, GA. He described a situation where a loaner table went down and Medrecon swiftly sent a technician to the facility to remedy the problem. But the facility’s satisfaction extends far beyond that. When the hospital initially set out to partner with a company that could extend the life of its tables, the choice to partner with Medrecon became immediately clear.

“Some companies had much higher prices, some didn’t give a long warranty and most did not have loaner tables while the work on ours was being done,” he noted. “Medrecon hit the target on everything.” Medrecon has serviced all of the O.R. tables in the facility, he said, noting that the company has also proved invaluable in its ability to provide hard-to-get parts.

Medrecon customers find it easy to recommend the company to other facilities – and do so whenever the opportunity arises.

“I have already recommended Medrecon to at least ten other facilities. We personally saved more than $300,000 in our O.R. table project and know they can help others as well,” the GA-based biomed explained, adding that facilities should make Medrecon their first call if they have a problem of any kind with their O.R. tables.

“They have proven themselves to us.”

For more information about Medrecon visit www.medrecon.com
or call toll free 1-877-526-4323.